Terms of Service and Privacy Policy

1. Data Collection and Usage

We collect and process the following data:

• IP addresses and associated network information
• Usage statistics, including visit times, duration, and interaction patterns
• Device information (operating system, browser, screen resolution)
• Payment information (through our payment providers)
• User behavior and preferences
• Technical logs and error messages

This data is stored for a period of 90 days and is then automatically deleted or anonymized.

2. Tracking and Analysis

We use the following services for analysis and improvement of our offerings:

• Google Analytics for usage analysis and usability improvement
• Facebook Pixel for advertising optimization and audience analysis
• TikTok Pixel for measuring advertising effectiveness
• Microsoft Clarity for heatmaps and usage analysis

You can disable these tracking functions through appropriate browser settings or add-ons.

3. GDPR Compliance and Privacy Rights

As a user from the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access your stored data (Art. 15 GDPR)
• Right to rectification of incorrect data (Art. 16 GDPR)
• Right to erasure ("right to be forgotten") (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object to processing (Art. 21 GDPR)
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise your rights, contact us at [email protected]. We will process your request within 30 days.

4. Payment Processing and Data Security

Payment processing is handled through:

• Digistore - for standard payment methods
• ClickBank - as an alternative payment provider

These service providers process your payment data according to the highest security standards (PCI-DSS) and only have access to data necessary for payment processing.

We do not store credit card data or other sensitive payment information ourselves.

5. Cookies and Local Storage

We use:

• Necessary cookies for basic website functions
• Analytics cookies to improve our offerings
• Marketing cookies for personalized advertising
• Local storage for user preferences

You can adjust your cookie settings in your browser at any time.

1. Service Description

CreativeWaves is a platform for mental training and meditation. We offer:

• Specially developed audio files for meditation and mental clarity
• A proprietary application for playing and managing audio files
• An application for improving memory and cognitive performance
• Regular updates and new content

2. License and Usage Rights

With your purchase, you acquire:

• A personal, non-transferable license to use the content
• Access to updates within the purchased version
• The right to install on a maximum of two personal devices

Not permitted:

• Distribution or redistribution of audio files
• Reverse engineering of the software
• Public performance or commercial use
• Modification or editing of content

3. Medical Disclaimer

CreativeWaves is not a substitute for medical treatment or advice. Please note:

• The effectiveness of our products may vary individually
• Our products are not intended for diagnosing or treating illnesses
• Please consult a doctor for health issues
• Use is at your own risk

Consult a doctor before use if you:

• Suffer from epileptic seizures
• Have mental health conditions
• Are pregnant
• Have cardiovascular diseases

4. Prices and Payment Terms

All prices include statutory VAT. Payment is due immediately and can be made through the offered payment methods.

Refund Policy:

• 90-day money-back guarantee from date of purchase
• Refund possible without stating reasons
• Contact [email protected] for refunds
• Processing time for refunds: 5-10 business days

5. Availability and Support

We aim for 99.9% availability but cannot guarantee it. Maintenance work will be announced in advance.

Support:

• Email support: [email protected]
• Response time: within 48 hours
• Languages: English and German

6. Dispute Resolution and Jurisdiction

In case of disputes, the following process applies:

1. Direct communication for amicable resolution
2. Optional: Mediation through a neutral third party
3. Legal clarification as a last resort

Jurisdiction is Wyoming, USA. The laws of the State of Wyoming apply.

7. Communication

You will receive from us:

• Transaction-related emails (purchase confirmations, access data)
• Important product updates and security information
• Optional: Newsletter and product recommendations

You can unsubscribe from marketing emails at any time.

8. Changes to Terms

We reserve the right to change these terms. Substantial changes will be:

• Announced 30 days in advance
• Communicated via email
• Published on the website

Continued use after changes constitutes acceptance.